Get Help

At True Haven Property Management, we’re committed to being responsive, helpful, and clear whenever you need assistance. Whether you're facing an emergency, need routine maintenance, or have questions about rent payments, we’re here to support you.

Emergency Assistance

If you are experiencing a life-threatening emergency, please call 911 immediately.

For urgent maintenance emergencies that threaten your safety or the property—such as:

  • Burst or actively leaking pipes
  • Fire (after calling 911)
  • Electrical hazards or sparking outlets
  • Sewage backup or flooding (excluding a non-overflowing toilet clog)
  • Major water intrusion or roof leaks
  • No heat or air conditioning in extreme weather
  • Locked out without alternative access

Please call our 24/7 emergency line at 530-574-3329

We aim to respond to emergencies as quickly as possible.



Non-Emergency Maintenance Requests

For all non-urgent maintenance issues, please use our online Tenant Portal to submit a request.

Using the portal ensures your request is properly tracked and handled through our internal system, so we can provide a timely and thorough response. Although we enjoy speaking with all of our owners and residents, requests made outside our portal have a tendency to mess things up and delay the resolution of your request. If you just want to call to say, “Hi,” please feel free to do so.

We typically respond to non-emergency requests within 1–3 business days, depending on vendor availability and the nature of the issue.

[Submit a Maintenance Request via the Portal]


Emergency vs. Non-Emergency Reference (examples)

Emergency Issues

  • Burst pipe or flooding
  • Fire or electrical hazard
  • No heat/AC during extreme temps
  • Sewage backup or active overflow
  • Locked out of unit

Non-Emergency Issues

  • Dripping faucet
  • Light not turning on
  • AC not cooling as expected
  • Slow drain
  • Loose doorknob

How to Pay Rent

We strongly encourage tenants to pay rent through the online tenant portal for convenience, accuracy, and faster processing. Other methods of payment increase the chances of delays and inaccuracies.


If necessary, we also accept the following payment methods:

  • Check
  • Cashier’s check
  • Money order

Please do not pay with cash.


Payments can be mailed or dropped off at our office:

True Haven Property Management
 604 3rd Street #100
Davis, CA 95616


We also offer a night drop box for after-hours payments.
It’s located on the west side of our building—just follow the sign with the pointing finger.

[Pay Rent via the Portal]



Business Hours

Our office is open by appointment.
 Monday - Friday: 9:00 AM to 5:00 PM
We are closed on weekends and major holidays.



What Happens After You Submit a Request?

You will receive a confirmation email once your maintenance request is received. We’ll update you on the progress and do our best to notify you before any vendor visits, whenever possible.