Resident FAQ

You can reach us at (530) 574-3329, or visit us at 604 3rd Street #100, Davis, CA 95616. You can also submit inquiries through our website contact form.

We’re open by appointment Monday–Friday, 9:00 AM to 5:00 PM, and closed on weekends and holidays.

Our office is located in downtown Davis at 604 3rd Street #100, Davis, Ca, 95616. We also have a night drop box on the west side of the building—look for the sign with the pointing finger.

All applications should be submitted through our website. We make applying easy and transparent. There is a $50 application fee per applicant over the age of 18. Each occupant 18 or older must submit a separate application. If your application is not processed due to the property becoming unavailable, your application fee will be fully refunded. We will provide you a receipt and only charge for actual third-party screening costs. We will not keep or benefit from any additional fees above and beyond the actual screening costs.

Unfortunately, we cannot hold a property until your application has been approved and a holding deposit is received.

We require:

• A minimum credit score of 670
• Combined gross income of 2.5x the monthly rent
• Guarantors may be considered with 4x income and verified credit

Applications may be immediately disqualified for:

• Prior eviction
• Outstanding rent owed to a previous landlord
• Open bankruptcy
• Inability to verify identity
• Criminal convictions may be considered in a denial. We will evaluate convictions (not arrests) on a case-by-case basis. Please call prior to applying to discuss.
• We will consider how recent, relevant, and serious the offense was. We avoid automatic denials for non-violent offenses or those not relevant to them.

We review all applications fairly and in compliance with all housing laws.

• Government-issued photo ID
• Proof of income (one of the following):

1. Two most recent pay stubs. If you plan to change jobs between the application submission and your move-in date, you must utilize one of the options below.
2. Military LES
3. Three most recent bank statements and an offer letter with income and start date

• Rental history for the last two residences (not required before age 18)

Yes. Guarantors may be accepted if you don’t meet credit verification, income requirements, or . They must submit a separate application and meet higher qualification standards

Once applications are open for a property, they are typically processed within 1–3 business days. Completed applications are processed in the order received.

Most of our properties are leased with 12-month terms, but this may vary by property. Refer to the specific listing or contact us for details.

Rent is due on the 1st of each month.

We strongly encourage online rent payments through the tenant portal. You may also mail or drop off a check, cashier’s check, or money order at our Davis office. The night drop box is available 24/7.

No. We do not accept cash under any circumstances.

Yes. Late fees are specified in your lease agreement. Please refer to your lease for the specific terms and penalties.

You’ll be responsible for any bank fees associated with the returned check. After one returned payment, we will no longer accept personal checks—future rent must be paid via online portal, cashier’s check, or money order.

Please use the tenant portal on our website to submit all non-emergency maintenance requests. This ensures we track and address your request quickly and efficiently.

Call 911 for life-threatening emergencies.

For urgent property issues, call our 24/7 emergency line at (530) 574-3329 if you’re experiencing:

• Burst or actively leaking pipes
• Fire (after calling 911)
• Electrical hazards or sparking outlets
• Sewage backup or flooding (not a slow drain or non-overflowing toilet)
• Major water intrusion or roof leaks
• No heat or AC during extreme weather
• Locked out without another way to enter

We strive to resolve most non-urgent requests within 1–3 business days, subject to vendor and material availability. Submitting requests through the portal helps streamline this process.

No. Unauthorized repairs are not allowed and may not be reimbursed. Please submit all maintenance issues through our portal—we’re here to help, and your request helps us protect the property and keep you safe.

Some of our properties allow pets. Be sure to check the individual listing.

Yes. All applicants with a pet or assistance animal must complete a third-party screening through PetScreening. A fee applies for pets but not for assistance animals.

Yes. Residents with pets must carry pet liability insurance with coverage of at least $40,000 in injury and $1,500 in property damage. This is not required for assistance animals.

You will receive keys on your lease start date. A True Haven team member will coordinate with you in advance.

Typically, you must pay the first month’s rent and security deposit before receiving keys. Other move-in instructions will be provided by your leasing agent.

Please notify us through the tenant portal at least 30 days before your lease ends, or as specified in your lease agreement. Some properties may require a signed lease renewal 60 days prior to your lease expiration.

Early move-outs may be possible, but they are not guaranteed. Please contact us to discuss your options—fees or additional conditions may apply.

Contact us directly. The remaining roommate may need to requalify on their own or apply with a new co-tenant. Any changes to leaseholders must be approved in writing.

Yes. Your deposit will be returned in accordance with California law—typically within 21 days after move-out. You’ll receive an itemized statement of any deductions.

Yes. We encourage tenants to schedule a pre-move-out inspection (as allowed by law) so you can address potential deductions before your lease ends.

Go to our website and click Tenant Portal. You’ll be redirected to the secure Rentvine login page.

You can pay rent, submit maintenance requests, update your information, and access important lease documents.

Just click “Forgot Password” on the portal login page to reset your credentials.