Privacy Policy (True Haven Property Management)

Effective Date: 04/06/2025

True Haven Property Management ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal and usage information:

• Name, email address, phone number, and mailing address
  
  
• IP address and location data
  
  
• Rental and application information, including financial and employment details
  
  
• Usage data collected through cookies and analytics tools (e.g., Google Analytics)
  
  

2. How We Use Your Information

We use the data we collect to:

• Provide property management services
  
  
• Process rental applications
  
  
• Manage tenant and owner portals
  
  
• Respond to inquiries
  
  
• Send marketing communications by call, email, and mail.

• Send text messages to people who opt in on our website about their inquiry, showings, applications, leasing, and their rental home.

• Improve website performance and user experience
  
  

3. Information Sharing

We do not sell or rent your personal information. We may share your information with trusted third-party service providers for the following purposes:

• Marketing and advertising campaigns (never including mobile phonenumbers or text messaging consent).
  
  
• Background and credit checks
  
  
• Payment processing

• Property management software (e.g., Rentvine)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Text Messaging: If you check the text message consent box on our website, True Haven Property Management will text you at the number you provided about your inquiry, showings, applications, leasing communications, and property management updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Texts come from (530) 704-4808. Mobile numbers and text messaging opt-in data and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

4. Data Storage and Security

Your data may be stored through platforms such as Rentvine, Gmail, and other third-party providers. While we strive to protect your information, no system is 100% secure. We cannot guarantee deletion from every platform, but we honor all opt-out and communication requests.

5. Your Choices and Rights

You may opt out of communication at any time by:

• Texting STOP to opt out of text messages
  
  
• Replying "unsubscribe" to any marketing email
  
  
• Calling us at (530) 574-3329
  
  
• Mailing a written request to:
  True Haven Property Management
  604 3rd Street, Suite 202, Davis, CA 95616
  
  

6. Portal and Transactions

If you access your owner or tenant portal, submit an application, or make a payment through our site, your activity will be securely processed through Rentvine. We do not store passwords or payment details on our servers.

7. Cookies and Tracking

We use cookies and third-party analytics tools to improve your experience. You may disable cookies in your browser settings, though this may affect some functionality.

8. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA).

9. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted here.