Tenant Application

Application Instructions

We make applying easy and transparent. All applications must be submitted directly through our website. There is a $40 application fee per applicant over the age of 18. Each occupant 18 or older must submit a separate application. If your application is not processed due to the property becoming unavailable, your application fee will be fully refunded. We will provide you a receipt and only charge for actual screening costs. True Haven Property Management will not keep or benefit from any additional fees above and beyond the actual third-party screening costs.


Co-applicants and guarantors are also required to submit their own applications. As part of the process, we conduct background and credit checks to ensure a safe and stable rental experience for all parties.


Rental Criteria

To qualify, applicants must meet the following criteria. They are applied the same way to every applicant.


Application Order: Applications are reviewed in the order complete applications are received. Only the first complete application for a home is evaluated. Incomplete applications are not reviewed.


Credit: Credit score of 670 or higher. Medical collections alone are not a basis for denial.


Applicants Receiving a Rent Subsidy: If you receive a government rent subsidy (for example, a Section 8 Housing Choice Voucher), you may provide alternative evidence of your ability to pay rent instead of credit history, such as government benefit payment records, pay records, or bank statements.


Income: Combined gross household income must be at least 2.5 times the monthly rent. If you receive rental assistance, income is measured against the portion of the rent you pay, and housing authority payments count as income.


Guarantors: Guarantors are accepted if an applicant's credit cannot be verified. Guarantors must show income of at least 4 times the monthly rent. Guarantors are not accepted for applicants below the minimum credit score, except for applicants receiving a rent subsidy who provide alternative evidence of ability to pay as described above.


Reviewed by Management (No Automatic Denial):


  • Eviction judgments. Eviction filings that did not result in a judgment are not considered.
  • Unpaid rent or damages owed to a previous landlord.
  • Bankruptcy history, including the type, time since filing or discharge, and housing payment history since.
  • A pattern of late or missed rent payments, considering frequency and how recent.
  • Damage beyond normal wear and tear during a previous tenancy.


Rent or other tenancy charges that came due between March 1, 2020 and September 30, 2021 are not counted against any applicant.


Criminal History: We consider only criminal convictions that are directly related to the safety of residents or the protection of property. We do not consider arrests that did not lead to a conviction, infractions, sealed, dismissed or expunged records, juvenile records, or completed diversion programs. There are no automatic denials. Each case is reviewed individually, considering the nature and seriousness of the offense, how long ago it occurred, and evidence of rehabilitation. Before any denial based on criminal history, we will notify you in writing and give you 5 business days to provide information about your circumstances.


Identity: Applicants must be able to verify their identity. Inability to verify identity is a basis for denial.


Occupancy: Maximum occupancy: studio, 2 persons; 1 bedroom, 2; 2 bedrooms, 4; 3 bedrooms, 6; 4 bedrooms, 8; 5 bedrooms, 10. Children are counted as occupants. Limits are applied the same way to every household and are never used to discourage families with children.


We evaluate all applications fairly and in compliance with all applicable fair housing laws.



Documentation Requirements

To complete your application, please provide:

  • Government-issued photo ID
  • Proof of income (Choose one of the following options):
  • Two most recent pay stubs from your current employer.  Current employer must be the anticipated employer at the time of move-in. If not, use an option below.
  • Military LES
  • Three most recent bank statements plus an offer letter from employer stating income and start date
  • Rental History—Last two residences (rental history not required for periods before age 18)

Complete documentation is required before your application can be considered.


Pet & Animal Policy

True Haven welcomes pets at select properties. If you’re applying with a pet or assistance animal, you must complete a third-party screening through Pet Screening. This is required before your application will be reviewed.

  • Pet Screening Fees: Paid directly to Pet Screening (does not apply to assistance animals)
  • Pet Liability Insurance: All residents with pets must provide proof of insurance covering at least $40,000 in pet-related injury and $1,500 in pet damage
  • Assistance Animals: Are not considered pets and are not subject to pet rent or insurance requirements

Note: Not all of our properties accept pets, so be sure to check the individual listing.


Security Deposit

A standard security deposit equal to one month’s rent is required. No additional deposits are collected for pets, credit history, or other factors.

  • Security deposits are returned in a timely manner in accordance with California law
  • An itemized statement will be provided if any deductions are made

We offer a pre-move-out inspection, as permitted by law, so you have an opportunity to address potential deductions before vacating


Insurance Requirement

All tenants are required to   maintain property damage liability insurance on behalf of the Landlord and Property Manager.  Coverage is required in the amount of One Hundred Thousand Dollars ($100,000.00) for damage to both Landlord’s and third parties’ property, with the provisions covering at least the perils of fire, smoke, explosion, accidental water discharge, and sewer backup. Tenants can obtain their own insurance policy or obtain a policy arranged through True Haven Property Management for $9.00 per month.


BY ELECTING THE TENANT LIABILITY INSURANCE THROUGH THE LANDLORD’S PREFERRED PROVIDER VIA THE AUTOMATIC PROGRAM, YOU WILL NOT BE LISTED AS A NAMED INSURED UNDER THE OWNER'S POLICY.  THE TENANT LIABILITY INSURANCE POLICY IS NOT DESIGNED TO REPLACE A RENTER'S PERSONAL LIABILITY INSURANCE POLICY.  NO COVERAGE IS PROVIDED TO COVER TENANT CONTENTS.  It is highly recommended that tenants obtain their own renter’s personal liability insurance policy.